In partnership with the Centre for Dispute Resolution, the service will offer a face-to-face discussion between the healthcare provider and the patient, supported by an independent and accredited mediator.
During the process, legal rights remain intact and either party can proceed to court if they are unhappy with the outcome.
The litigation authority says the scheme will be an independent and voluntary process for resolving claims against health authorities.
Chief executive Catherine Dixon (pictured) said: ‘We hope that it will help patients, their families and NHS staff resolve concerns quickly and cost-effectively whilst also enabling all the parties to meet to have their say without the need to go to court.’
Mediators Mailbox 
Comment:‘The idea that this is some shortcut to resolving disputes is fantasy.’
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NHS offers mediation service to avoid court
6 August 2014 By John Hyde
The NHS Litigation Authority has announced a new mediation service to speed up the process for resolving claims.
In partnership with the Centre for Dispute Resolution, the service will offer a face-to-face discussion between the healthcare provider and the patient, supported by an independent and accredited mediator.
During the process, legal rights remain intact and either party can proceed to court if they are unhappy with the outcome.
The litigation authority says the scheme will be an independent and voluntary process for resolving claims against health authorities.
Chief executive Catherine Dixon (pictured) said: ‘We hope that it will help patients, their families and NHS staff resolve concerns quickly and cost-effectively whilst also enabling all the parties to meet to have their say without the need to go to court.’
Full article can be found here http://www.lawgazette.co.uk/practice/nhs-offers-mediation-service-to-avoid-court/5042542.article
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